Service Managers are responsible for ensuring that printers in the field function with minimal downtime. Profitability is based on printing volume, and when printers are down, your company loses revenue. With Printerpoint, Service Departments are notified of printer service issues and preventative maintenance needs. Printerpoint’s service automation allows for higher SLA’s (Service Level Agreements) on MPS contracts and increased post-sale revenue on printer without a contract.
alerts - lots of them
See hundreds of error and warning codes to keep you informed about all aspects of a printer’s health.
See HP PageWide XL Preventative Maintenance Kit status levels so you always know when to schedule routine service.
Review a history of each printer’s service alerts - even if the problem was resolved without your help.
an open and shut case
Create support cases from error codes and assign them to your service techs. Cases are closed when the issue is no longer present.